Privacy Policy

1. Who we are

INTEGRA ISBM SOLUTIONS LTD (Company No. 17166630) is the data controller for personal data collected through this website and our related services. Our registered office is 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.

2. Personal data we collect

• Identity and contact details (name, company, phone number, email address).
• Enquiry and service details submitted via forms.
• Transactional and order details where applicable.
• Technical data such as IP address, browser type, and device information.

3. Lawful bases for processing

• Performance of a contract, or steps prior to entering a contract.
• Legitimate interests (for service improvement, fraud prevention, and business operations).
• Legal obligations (for tax, accounting, and compliance duties).
• Consent, where required (for certain cookies or direct marketing communications).

4. How we use your data

• Responding to enquiries and providing quotes.
• Delivering products and services you request.
• Managing customer relationships and support activities.
• Maintaining website security, performance, and reliability.

5. Data sharing

We may share personal data with trusted service providers (for hosting, analytics, email delivery, and operational support), professional advisers, and regulators where required by law. We do not sell personal data.

6. International transfers

If personal data is transferred outside the UK, we use appropriate safeguards such as adequacy regulations or approved contractual clauses.

7. Data retention

We retain personal data only as long as needed for the purposes described in this policy, including legal, accounting, and reporting requirements.

8. Your rights

Under UK GDPR, you may have rights to:

• Access your personal data.
• Request correction or deletion of your personal data.
• Restrict or object to processing.
• Request portability of your data.
• Withdraw consent where processing relies on consent.

9. Contact and complaints

For data protection requests, contact us at sales@integraisbmsolutions.com. You also have the right to complain to the UK Information Commissioner's Office (ICO) if you are unhappy with how we handle your data.